Passenger Service Agent Job Description

The role is to provide customer service representation to airline passengers and airline personnel during the turnaround of aircraft on inbound and outbound Employer Active 3 days ago Customer Service Agent. Customer Service Agent JOB SUMMARY To provide all necessary help and support to passengers as required by our customer airlines which may include check in baggage processing reservations and ticketing boarding of flights air-bridge operation greeting arriving passengers handling of VIPs provide special passenger assistance handle customer complaints and other.

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Passenger service agent job description. A passenger service assistant is a customer service representative or agent who assists people using transportation services. Assisting passengers queries regarding ticket reservations details check-in and boarding flights. Following safety security and airline-specific procedures youll.

Passenger service agents must also answer inquiries from passengers as well as handle complaints. A passenger service agent work as a representative of the airline and their duty remains welcoming passengers at check-in desk and boarding gates. Your job duties include assisting ticketed passengers during check-in helping them check luggage and print boarding passes and ensuring that they have proper documentation to board the plane or ship.

Before a flight the agent has to verify tickets identity documents and luggage. The passenger service agent acts as a ground host or hostess and is highly visible and helpful to the public. JOB DESCRIPTION Title.

They inform passengers about their flight. Verify travel documents and provide boarding passes. 9 days ago Jan 28 2020 While specific job responsibilities can differ passenger service agents typically handle baggage claims load cargo check rider reservations answer customer inquiries on the phone and in person sell and collect tickets assist with passengers with special needs and perform a.

Create and manage passenger service agent schedules to ensure adequate staffing. Customer Service Agent Airport Reports to. Airport Services Purpose To support the launch of the new Business Class product we are establishing a team of specialist agents based at DXB airport to provide assistance and enhanced service to our business class passengers as.

Verify documentation related to passenger departure and ensuring that passenger comply with safety and regulations. 710 To undertake the roles set out as Passenger Service Agents in the Airports snow plan 711 To assist the OCM with airportairline emergency procedures as published in the. Most work on the ground at airports for airlines though you can also.

His ability to establish and maintain friendly communications with a wide range of personalities is also normally important to his. Passenger Service Agent Job Description A passenger service agent sometimes referred to as flight customer service agent is responsible for the administrative and customer service of travelers. Greet and check-in airline passengers as well as passengers baggage.

Serve as point person for customers and management to alert them to any irregular operations which may cause delays or otherwise impact service to our customers. At airports they may be responsible for handling check-ins and assisting with boarding which they do by keeping customers updated regarding when and where to board their transport. The passenger service agent acts as a ground host or hostess and is highly visible and helpful to the public.

Confirming contact information for guests making reservations preparation and issuance of tickets and itineraries computation of fares. 78 To assist hosting front of house activities such as assisting passengers with airline check in being prepared for Security Boarding and Car Park payments. Like flight attendants passenger service agents are responsible for meeting the needs and safety requirements of passengers and airport personnel.

Passenger service agents work in customer service roles within the transportation industry. A passenger service agent provides general support to passengers for an airline in an airport or other types of transportation hubs such as a cruise terminal or railway station. Working as a Passenger Service Agent will allow you to gain important customer service skills with passengers and will help you get used to working for an airline and around passengers.

They must assist passengers with airport check-ins and examine their ticket passport and other identifying documents. Passenger service agents may handle luggage for passengers. A Passenger Service Agent performs all aspects of airport and passenger service functions including.

Airport Manager Dubai Department. The duties of a passenger service agent include. The role of a Passenger Service Agent is to ensure a smooth seamless passenger journey through Heathrow airport by assisting welcoming and engaging with passengers to deliver legendary service.

Our Passenger Service Agents are flexible and can proactively react to our passenger needs. Passenger service agents provide assistance and related customer services at the ticket counter gate and baggage areas and concourse of the airline they serve. Greeting customers from all over the world youll assist and guide them through every step of their journey through the airport.

From check-in and bag drop to boarding gates and arrivals youll ensure customers are kept well-informed and are in the right place at the right time. Deal with passenger flight queries. Help passengers with self-serve or assisted check in procedures.

Passenger Services Agent Job Description Job Summary To provide ell necessary and required passengercustomer services as contracted by the customer to include but not be limited to reservations ticketing baggage processing terminalgate check-in jet way operation greeting arriving passengers handling of VIPs. Implementing safety requirements collaborating with airport staff supervising cargo loading managing baggage claims selling tickets answering to customer inquiries completing check-in maintaining databases and coordinating the boarding of passengers. As most of his job entails customer communications a passenger service agents most valued assets commonly include courtesy and smooth conflict resolution skills.

Work with your team to coach mentor and counsel ramp agents to work together by encouraging them to build trust respect. The job description of a Passenger Service Agent is to handle the administrative procedures of passengers before flight boarding.